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As a Team Lead, you will be responsible for leading and motivating a team of Call Center Representatives. Your duties will include:

  • Managing team performance and ensuring key performance indicators (KPIs) are met.
  • Conducting regular team meetings and coaching sessions.
  • Handling escalated customer issues and providing guidance to team members.
  • Collaborating with other departments to drive continuous improvement.
Requirements:
  • Proven leadership experience in a call center setting.
  • Strong organizational and people management skills.
  • Ability to drive results and foster a positive team culture.

Lead with Impact – Apply Now!

Join us in creating exceptional customer experiences. Apply now and become a valuable member of the Trinity call center team! If you’re passionate about delivering outstanding service and growing your career, we want to hear from you.

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